Billing and Collections (Trash)

Sanitation Secretary
Carrie Box - Sanitation Secretary
Carrie Box
1395 North Main Street
Vidor, Texas 77662
Phone: (409) 769-5473 x132
Fax: (409) 769-0098
Email: Cbox@CityOfVidor.com
Sanitation Clerk
Sanitation Clerk - Amanda Carter
Amanda Carter
1395 North Main Street
Vidor, Texas 77662
Phone: (409) 769-5473 x130
No Faxes or Emails Accepted
CLICK HERE FOR PAYMENT OPTIONS
To apply for sanitation service...

A valid state issued identification or two forms of picture identification must be presented for cashier’s records.  City Hall is located at 1395 North Main Street, Vidor, Texas.  To begin service, the following fees, established by City Ordinance, are as follows:
  • Container Deposit of $50.00, Delivery Fee of $15.00 and first month of service
  • Partial payments will not be accepted to begin service. 
  • Containers are normally delivered on the Wednesday or Friday following the day of signup.
  • The containers are available for household trash only. 
  • Any trash on top of or around the container will not be collected. 
  • The trash must be inside the container in order to be collected. 
  • The Sanitation Service Application form may be filled out in advance and brought to City Hall, but the bottom two signature lines must be signed in the presence of the sanitation cashier. 
  • A second container is available for an additional charge.  The deposit on each container is $50.00 and a delivery fee of $15.00 for each trip.
  • The Sanitation Service Application can be downloaded HERE.
Container MUST be out by 6:00 a.m. or the night before to ensure pick-up.
Once the trucks complete the route, they will not return to pick up cans that were not out on time. 
Once the account is paid on time for twelve consecutive months, the deposit on the account will be refunded by check during the thirteenth month.  If the account is delinquent during any month, the twelve consecutive month count begins again.    All other deposits are applied to the account balance or refunded when service is discontinued.
Pricing And Discounts
Residential rates for 90-gallon containers are as follows:
1 Can - $17.00 Monthly
2 Cans - $33.99 Monthly
Outside city limit 1 pickup per week:
1 can - $22.14 Monthly
2 Cans - $44.28 Monthly
Commercial size dumpster rates are as follows:
Inside city limit - 1 pickup per week
3 yard - $68.31 monthly
6 yard - $87.14 monthly

Outside city - limit 1 pickup per week
3 yard - $72.59 monthly
6 yard - $92.98 monthly
A senior citizen discount is available for residents 65 and older who live inside the city limits and must be renewed every three years during the month of December. The next renewal is during December 2018. The senior must reapply for the discount in person at City Hall and present proper identification for account records on file.
Senior Sanitation Rates 1 pickup per week
1 can - $13.75 monthly (discount available on 1 container only)
Billing / Payment Schedule
The City bills for Sanitation Service during the first week of each month.  Payment is due in full by the last day of the same month.  If the payment is not in our office before 8:00 a.m. on the first business day of each month, for the preceding month’s service, the account becomes delinquent and a $15.00 late fee will be added to the account balance.  Failure to receive the bill does not excuse payment or liability.  It is your responsibility to keep account balance current.  No reminder letter will be sent.
The city offers several payment options:
Cash, Check, Money Order, Visa, Mastercard, or Discover with proper identification (valid identification that matches the name and/or address on the credit card), Draft, and Online. 



Draft is a convenient way to pay the sanitation bill in order to save postage and/or a trip to City Hall.  Draft is available by signing an “Authorization Agreement for Direct Payment of City Services” form and presenting a voided check to the cashier.  The Authorization Agreement for Direct Payment of City Services form is available for download and printing at the bottom of this page. The City drafts between the 8th and 10th of each month and will remain in effect until the City of Vidor has received written notification to terminate draft services.  If a draft is returned for insufficient funds or a closed account, the City will add a returned check fee of $30 to the account balance, which will be drafted during the next bill cycle.  Once the City receives three (3) insufficient drafts and/or checks, the draft payment option will be terminated by the City and the account will be converted to cash, money order or credit card payment only for a probationary period of one (1) year.  Once the probationary period has expired, in order to reactivate drafts, all new draft forms must be signed and initiated by the customer.

You may now pay your sanitation bill ONLINE.  Only established customers may use the online option.  Do NOT edit the amount listed, unless you are paying more than the balance due on your account.  The Payment Group does charge a convenience fee for this service.  

As stated above, the City bills for Sanitation Service during the first week of each month. 
When paying online, the payment must be paid in full by 8:00 a.m. of the first business day of the next month.  If the payment is not paid by 8:00 a.m. of the first business day of the next month, the account becomes delinquent and a $15.00 late fee will be added to the account balance.  Failure to receive the bill does not excuse payment or liability.  It is your responsibility to keep account balance current.  No reminder letter will be sent.


City Hall is open Monday through Friday from 8:00 a.m. to 5:00 p.m. except for city holidays.   When making a payment, please bring the entire bill to the sanitation cashier’s window and the upper portion of the bill will be validated and returned as a receipt.  Please include account number on the check.  As a convenience, the City offers a night deposit box, which is located at City Hall in the rear parking lot beneath the middle light pole.  If mailing a payment, the remittance address is 1395 North Main, Vidor TX 77662.  Please be sure to remit the lower portion of the bill with payment by mail or night deposit box and also please include account number on the check.  Payment must be in our office by the last business day of the month, or in our night deposit box before 8:00 a.m. on the first business day of the next month.  Any payments received in the mail, night deposit box, or in person, after 8:00 a.m. on the first business day of the month will be considered late, and a late fee of $15.00 will be added to the monthly bill.



Per City Ordinance, a sanitation account is considered delinquent once there has been a balance billed for 60 days. The account will be placed on the pickup list on the 61st day and as a courtesy, a late notice will be mailed to the address on file.  Failure to receive a late notice does not excuse payment or liability by the customer.  The entire balance must be paid in full on or before the due date of the late notice and will no longer be due by the end of the month.  Once the container is picked up for nonpayment, the following fees will be due in full to reinstate service:  $30.00 reinstatement fee, $15.00 delivery fee, first month of service, and the entire outstanding balance including all charges incurred from the 61st day forward.  If no deposit is on record when reinstating service, a deposit will also be due at that time.
Failure to pay outstanding balance once service has been terminated by either party does not excuse liability for payment. 
Any remaining balance will be the responsibility of the customer.  Notification will be sent to last known address.  If after thirty business days, the account is still delinquent, a certified demand letter will be sent to the last known address for payment within ten days.  If account is still delinquent, the City may choose to pursue filing in J.P. Court or City of Vidor Municipal Court.  Failure to appear in the City of Vidor Municipal Court may result in the denial of your driver’s license renewal.  The City may also choose to place a lien on the customer’s property through the Orange County Clerk’s Office, and/or send the delinquent account to collections.  In addition, delinquent accounts may also be reported to the credit bureaus.  
Insufficient funds will also result in additional fees to the account.  The insufficient fund fee is $30.00 and will be added to the account immediately once the City is notified of insufficient funds or a closed bank account.  Once the City receives three (3) occurrences of insufficient items, the account will be converted to a cash, money order or credit card account only and checks and/or drafts will no longer be accepted for a probationary period of one (1) year.
The Roll-Off Dumpster is available for non-household trash (mattresses, furniture, old appliances, scrap metal, construction material, etc.)
No hazardous materials will be allowed (batteries, fluids (oil, gas), paints, tires, etc.)  The Roll-Off Dumpster is located at 155 Watts Street. There is a charge of $10.00 per cubic yard.  To receive this discounted rate, proof of sanitation service (bill or payment stub) with the City must be provided.  If proof of service is needed, please come by City Hall to receive a printout of the   account.  Without proof of service, a charge of $20.00 per cubic yard is required.  The dumpster is normally open on Thursdays and Saturdays from 7:00 a.m. – 3:00 p.m., closed from 12:00 – 12:30 for lunch.  For any questions on materials that are allowed to be dumped at the Roll-Off Dumpster or to confirm that the dumpster is not full, please call 769-3693.  The Roll-Off Dumpster will close early if the dumpsters are full.