Billing And Collections (Sanitation)

• You MUST start your service in person.

• City Hall is located at 1395 North Main Street, Vidor, Texas.

• A valid state issued identification or two forms of picture identification must be presented for cashier’s records.

• To begin service, the following fees, established by City Ordinance, are as follows: Container Deposit of $50.00, Delivery Fee of $15.00 and first month of service. A second container is available for an additional charge.

• Payment methods to begin service are Cash, Check, or Money Order. Credit cards cannot be accepted to begin service.

• Partial payments will not be accepted to begin service.

• Containers are normally delivered on the Wednesday or Friday following the day of signup.

• The containers are available for household trash only.

• Any trash on top of or around the container will not be collected. The trash must be inside the container in order to be collected.

• The Sanitation Service Application form may be filled out in advance and brought to City Hall, but the bottom two signature lines must be signed in the presence of the sanitation cashier.

• The Sanitation Service Application can be downloaded HERE.

• The City bills for Sanitation Service during the first week of each month.

• Payment is due in full by the last day of the same month.

• If the payment is not in our office before 8:00 a.m. on the first business day of each month, for the preceding month’s service, the account becomes delinquent and a $15.00 late fee will be added to the account balance.

• Failure to receive the bill does not excuse payment or liability. It is your responsibility to keep account balance current.

• No reminder letter will be sent.

Per City Ordinance, a sanitation account is considered delinquent once there has been a balance billed for 60 days. The account will be placed on the pickup list on the 61st day and as a courtesy, a late notice will be mailed to the address on file. Failure to receive a late notice does not excuse payment or liability by the customer. The entire balance must be paid in full on or before the due date of the late notice and will no longer be due by the end of the month. Once the container is picked up for nonpayment, the following fees will be due in full to reinstate service: $30.00 reinstatement fee, $15.00 delivery fee, first month of service, and the entire outstanding balance including all charges incurred from the 61st day forward. If no deposit is on record when reinstating service, a deposit will also be due at that time.

Failure to pay outstanding balance once service has been terminated by either party does not excuse liability for payment.

Any remaining balance will be the responsibility of the customer. Notification will be sent to last known address. If after thirty business days, the account is still delinquent, a certified demand letter will be sent to the last known address for payment within ten days. If account is still delinquent, the City may choose to pursue filing in J.P. Court or City of Vidor Municipal Court. Failure to appear in the City of Vidor Municipal Court may result in the denial of your driver’s license renewal. The City may also choose to place a lien on the customer’s property through the Orange County Clerk’s Office, and/or send the delinquent account to collections. In addition, delinquent accounts may also be reported to the credit bureaus.

Insufficient funds will also result in additional fees to the account. The insufficient fund fee is $30.00 and will be added to the account immediately once the City is notified of insufficient funds or a closed bank account. Once the City receives three (3) occurrences of insufficient items, the account will be converted to a cash, money order or credit card account only and checks and/or drafts will no longer be accepted for a probationary period of one (1) year.

• A senior citizen discount is available for residents 65 and older who live inside the city limits and must be renewed every three years during the month of December. The next renewal is during December 2024. The senior must reapply for the discount in person at City Hall and present proper identification for account records on file.

• Senior Sanitation Rates 1 pickup per week

• 1 can - $15.75 monthly (discount available on 1 container only)

• Senior citizens age 65 or older who are Vidor Residents (inside the city limits), and wish to file for a $3.00 per month (before taxes) rate reduction on their Vidor sanitation bill are eligible to do so at Vidor City Hall. In order to qualify for the exemption, customers who live inside the city limits must complete forms provided by the city and provide proof of age.

• The exemption is good for a three (3) year period and must be renewed every three (3) years.

• Failure to renew or sign up for the senior exemption will result in the customer paying the full $17.00 monthly charge.

• If the customer loses their eligibility, the option to renew at any time is still available with the above requirements. The rate exemption would then be effective the following month. The next renewal is December of 2024.

• Please call City Hall for more information (409) 769-5473.

mattresses, furniture, old appliances, scrap metal, construction material, etc.

No hazardous materials will be allowed (batteries, fluids (oil, gas), paints, tires, etc.)

The Roll-Off Dumpster is located at 155 Watts Street. There is a charge of $10.00 per cubic yard. To receive this discounted rate, proof of sanitation service (bill or payment stub) with the City must be provided. If proof of service is needed, please come by City Hall to receive a printout of the account. Without proof of service, a charge of $20.00 per cubic yard is required.

For any questions on materials that are allowed to be dumped at the Roll-Off Dumpster or to confirm that the dumpster is not full, please call 769-3693. The Roll-Off Dumpster will close early if the dumpsters are full.

The dumpster is normally open on Thursdays and Saturdays from 7:00 a.m. – 3:00 p.m., closed from 12:00 – 12:30 for lunch.